This page explains how you can pay at MapleQuirk, what happens to your payment details, and the steps we take to keep checkout secure.

1. Accepted payment methods

The payment methods you can use are the ones displayed on the checkout page, immediately before you confirm your order. We list a method at checkout only when it is actually available for your country and for orders in US dollars — if a method is not shown to you, it is not available for your order. Nothing is charged until you confirm, so you can always add an item to your cart and open checkout to see exactly which methods apply to you.

2. Currency

All prices and charges are in US dollars (USD). If your card or account is in another currency, your bank or provider handles the conversion and may add its own fee. That fee is set by them, not by us.

3. When you are charged

Payment is taken in full at the moment you place your order. This is because every item is printed to order — we start production as soon as payment clears. The payment is received by the Legal Seller named on our Contact page — Trần Đức Khoa Nguyên, an individual sole proprietor trading as MapleQuirk — or by the payment provider processing it on our behalf. The descriptor shown on your statement is displayed on the checkout page and on your order confirmation email.

4. What we can and cannot see

We never see or store your full card number, expiry date or security code. Card details are entered directly into our payment provider’s secure systems. All we receive is a confirmation that payment succeeded, the payment method type, and the last few digits of the card so you can identify it later.

5. How checkout is secured

• The entire site, including checkout, runs over an encrypted HTTPS/TLS connection — look for the padlock in your browser’s address bar.
• Payments are processed by established, PCI-DSS compliant providers.
• Card data is tokenised by the provider, so no usable card number exists on our systems.
• Access to order records is limited to the people who need it to fulfil your order.

6. Fraud prevention

Our payment providers run automatic fraud and address verification checks. Occasionally a legitimate order is flagged. If that happens we will email you before cancelling anything, and no order is ever cancelled without a full refund.

7. Failed or declined payments

If a payment is declined, no order is created and no money leaves your account. Some banks briefly show a pending authorisation, which disappears on its own within a few business days. Try another card or payment method, or contact your bank.

8. Taxes and duties

Prices exclude any customs duties or import taxes your own country may charge on international orders. Those are set by your government and are payable by the recipient. See our Shipping Policy for more.

9. Refunds

Refunds are always returned to the original payment method — we cannot send a refund to a different card or account. Once we approve a refund it typically reaches you within 5-10 business days, depending on your bank. Details are in our Refund & Return Policy.

10. Chargebacks

If something is wrong with your order, please contact us first. We resolve almost every issue within a couple of days, which is far faster than a chargeback. If you have already opened a dispute with your bank, tell us and we will work with them directly.

11. Suspicious activity

If you see a charge from us that you do not recognise, contact us immediately through the Contact Us page with the date and amount, and contact your bank. We will investigate straight away.

Payment or billing questions

See a charge you do not recognise, or need help paying for an order? Contact us and we will look into it.

MapleQuirk
Legal Seller / Website Operator: Trần Đức Khoa Nguyên — individual sole proprietor, trading as MapleQuirk
Representative: Trần Đức Khoa Nguyên
Business address: 404 TT HVQP A10, P. Nghia Do, Q. Cau Giay, TP. Ha Noi, Vietnam
Fulfilment partners: Printful, Printify and Cat Kiss Fish
Shipping origin: orders are printed and shipped from the United States and China
Email: support@maplequirk.com
Phone: +84 899391563
Support hours: Mon – Sat, 9AM – 5PM EST
Response time: within 1–2 business days