Everything customers ask us most, in one place. If your question is not here, send it through our Contact Us page.
Orders
How long until my order arrives?
Two parts. Production takes 2-5 business days in total because each item is printed for you — your order enters production within 1 business day of payment and the printing, quality check and packing are finished inside that same 2-5 day window, so the first day is included, not added on. Delivery then takes 4-8 business days in the United States and 8-20 business days internationally. Total time to your door is production plus delivery.
Can I change or cancel my order?
Yes, free of charge within 12 hours of ordering, as long as it has not gone into production. Email us with your order number as soon as you can.
I entered the wrong address. What now?
Contact us immediately. If the parcel has not shipped we can correct it. If it has already shipped and comes back to us, we will reship once you confirm the right address, with a second shipping charge.
Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to track orders and reorder later.
Shipping
How much is shipping?
$5.99 flat rate anywhere in the United States, and $12.99 flat rate for international orders. Shown at checkout, with no hidden fees added afterwards.
Do you ship worldwide?
Almost. We cannot ship to countries or territories under international sanctions or export restrictions that apply to our fulfilment partners — currently Russia, Belarus, Iran, North Korea, Syria and Cuba — or to addresses our carriers list as undeliverable, such as some remote islands and PO Box-only locations. If we cannot serve your address, checkout will not offer a shipping method and you will see that before you pay. Full list of conditions is in our Shipping Policy.
Where are your products made and shipped from?
Our items are produced by our fulfilment partners Printful, Printify and Cat Kiss Fish, at production facilities in the United States and China. Your order is routed to whichever facility can make and deliver it fastest, so the sender address on your parcel is that facility, not our business address in Ha Noi, Vietnam.
Do I have to post the item back if something is wrong?
No. Because every item is printed to order, no physical return is required for a damaged, defective, misprinted or wrong item — a photo is enough and you keep the item. Please do not post anything back to our business address in Ha Noi; it is a correspondence address only. In the rare case where a return is genuinely needed, we email you the correct fulfilment-centre return address and an RMA reference first. Never send a parcel back without one.
Where is my tracking number?
It is emailed to you as soon as the parcel leaves our facility. The first carrier scan can take 24-72 hours to appear — that is normal.
Will I pay customs or import tax?
Possibly, on international orders. Duties are set by your own country and are not included in our prices. See our Shipping Policy.
My items arrived in separate parcels. Is that a mistake?
No. Different products print at different speeds, so a multi-item order may ship in stages. There is no extra charge and each parcel has its own tracking.
Products and sizing
What size should I order?
Check the size chart on each product page — sizing varies between garment styles. If you are between sizes, message us before ordering and we will help you choose.
Will the colour look exactly like the photo?
Very close. Small differences in fabric tone and print placement are normal in made-to-order printing. Anything faded, cracked or off-centre is a defect and we will replace it.
How should I wash it?
Machine wash cold, inside out, with like colours. Tumble dry low or hang dry. Do not iron directly on the print. Done this way, the print lasts for years.
Are your designs original?
Yes. Every design is created or properly licensed by us. We do not sell third-party characters, logos or brands — see our Intellectual Property Policy.
Returns and refunds
What if my item is damaged or misprinted?
Send us a photo within 30 days of delivery and we will replace it free or refund you in full. Nothing to ship back.
Can I return an item because it does not fit?
Because each piece is printed specifically for your order, we cannot accept change-of-mind or wrong-size returns. Please use the size chart, or ask us first.
How long does a refund take?
Once approved, 5-10 business days to reach your original payment method, depending on your bank.
Payment and security
What payment methods do you accept?
The methods displayed on the checkout page, immediately before you confirm your order. We only show a method when it is actually available for your country and for orders in US dollars, so what you see at checkout is what you can use. Nothing is charged until you confirm.
Is it safe to pay here?
Yes. The whole site runs on an encrypted HTTPS connection and payments are handled by PCI-compliant providers. We never see or store your card number. See our Payment & Security Policy.
What currency are prices in?
US dollars (USD). Your bank handles any conversion if your card is in another currency.
Contact
How do I reach a human?
A real person answers every message, usually within 1–2 business days (Mon – Sat, 9AM – 5PM EST). Details below.
Still need help?
Cannot find your answer here? Our support team is happy to help.
MapleQuirk
Legal Seller / Website Operator: Trần Đức Khoa Nguyên — individual sole proprietor, trading as MapleQuirk
Representative: Trần Đức Khoa Nguyên
Business address: 404 TT HVQP A10, P. Nghia Do, Q. Cau Giay, TP. Ha Noi, Vietnam
Fulfilment partners: Printful, Printify and Cat Kiss Fish
Shipping origin: orders are printed and shipped from the United States and China
Email: [email protected]
Phone: +84 899391563
Support hours: Mon – Sat, 9AM – 5PM EST
Response time: within 1–2 business days