MapleQuirk products are printed to order. Nothing sits in a warehouse waiting — your item is made after you buy it, which is why our timeline has two parts: production time and delivery time.
Shipping rates
- United States: $5.99 flat rate on every order
- International (all other countries): $12.99 flat rate on every order
Rates are shown in US dollars and calculated automatically at checkout. There are no hidden handling fees added later.
1. Where your order is made and shipped from
MapleQuirk is a print-on-demand store. We do not hold stock and we do not print in-house. Every order is produced, quality-checked, packed and dispatched by our fulfilment partners Printful, Printify and Cat Kiss Fish, at production facilities in the United States and China.
Which facility makes your item depends on the garment, the print method and your delivery address; orders are routed to the facility that can produce and deliver them fastest. This means the sender and return address printed on your parcel is the fulfilment facility, not our business address in Ha Noi, Vietnam. Our business address is a correspondence address only — please do not send parcels to it. If a return is ever required we will give you the correct return address in writing first.
2. Production time
Production takes 2-5 business days in total. Your order enters production within 1 business day of payment, and printing, quality checking and packing are completed inside that same 2-5 business day window — the first day is part of the 2-5 days, not added on top. Large orders and peak holiday periods can add a couple of days; we will email you if your order needs longer.
3. Delivery time (after production)
- United States: 4-8 business days
- Canada, United Kingdom, Europe, Australia: 8-16 business days
- Rest of world: 10-20 business days
Total time to your door is production time plus delivery time. Business days do not include weekends or public holidays.
4. Tracking your order
As soon as your parcel leaves our facility we email you a tracking number. Tracking can take 24-72 hours to show its first scan — this is normal and does not mean the parcel is lost. You can also see order status any time under My Account.
5. Where we ship
We ship worldwide, with a small number of exceptions. We cannot ship to countries or territories subject to international sanctions or export restrictions that apply to our fulfilment partners — currently Russia, Belarus, Iran, North Korea, Syria and Cuba — nor to addresses our carriers list as undeliverable, which can include some remote islands, military and diplomatic addresses, and PO Box-only locations. If your address cannot be served, checkout will not offer a shipping method and you will see this before you pay, not after. If you are unsure whether we ship to you, email us before ordering and we will check.
6. Addresses
Please double-check your shipping address at checkout. We print the address exactly as you enter it. If a parcel is returned to us because the address was incomplete or wrong, we will reship once you confirm the correct details, with a second shipping charge.
7. Customs, duties and import taxes
International orders may attract customs duties or import taxes set by your own country. These are not included in our prices or shipping fees and are the responsibility of the recipient. Customs clearance can occasionally add several days to delivery — this is outside our control.
8. Split shipments
If you order several items they may be produced at different speeds and arrive in separate parcels, at no extra cost to you. Each parcel gets its own tracking number.
9. Delays and lost parcels
Carrier delays, weather and customs holds happen. If tracking shows no movement for 10 business days (United States) or 25 business days (international), contact us and we will investigate with the carrier. If the parcel is confirmed lost we reship at our cost or refund you in full — see our Refund & Return Policy.
Questions about shipping
Get in touch with your order number and we will help — delivery, tracking, or a wrong shipping address.
MapleQuirk
Legal Seller / Website Operator: Trần Đức Khoa Nguyên — individual sole proprietor, trading as MapleQuirk
Representative: Trần Đức Khoa Nguyên
Business address: 404 TT HVQP A10, P. Nghia Do, Q. Cau Giay, TP. Ha Noi, Vietnam
Fulfilment partners: Printful, Printify and Cat Kiss Fish
Shipping origin: orders are printed and shipped from the United States and China
Email: [email protected]
Phone: +84 899391563
Support hours: Mon – Sat, 9AM – 5PM EST
Response time: within 1–2 business days