Every MapleQuirk item is printed to order, one at a time, just for you. That makes us different from a warehouse shop, so please read this policy before you buy — it explains exactly what we cover, how long you have, and how to reach us.

Our promise in one line

If your order arrives damaged, defective, misprinted, or simply is not what you ordered, we will replace it free or refund you in full. You choose.

1. Damaged, defective or wrong items

Contact us within 30 days of delivery with your order number and a clear photo of the item and the shipping label. Once we confirm the issue we will send a free replacement or issue a full refund to your original payment method. You do not need to ship the item back to us.

Typical issues covered:

  • Print is faded, cracked, off-centre or the wrong design
  • Garment arrives with holes, stains or broken stitching
  • Wrong size, colour or product shipped compared to your order confirmation
  • Package arrives crushed and the item inside is unusable

2. Change of mind and size choices

Because each piece is produced specifically for your order, we cannot accept returns for change of mind or for choosing the wrong size. Please check the size chart on every product page before ordering. If you are between sizes, message us before you buy and we will help you pick.

3. Cancelling or changing an order

You can cancel or change your order free of charge within 12 hours of placing it, as long as it has not entered production. After production starts the design is already printed and the order cannot be cancelled. Email us as soon as possible with your order number and we will do our best.

4. Lost, stuck or undelivered parcels

If tracking shows no movement for 10 business days (United States) or 25 business days (international), contact us and we will open an investigation with the carrier. If the parcel is confirmed lost we will reship at our cost or refund you in full.

If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and reship once you confirm the correct address. A second shipping charge applies in that case, because the first shipment was already paid for and delivered as addressed.

5. Do you need to send anything back? Return address

In almost every case, no. MapleQuirk is print-on-demand: your item was made for you and cannot be resold, so for a damaged, defective, misprinted or wrong item we ask only for a photo. No physical return is required — you keep the item and we send a free replacement or a full refund.

Please do not post anything to our business address. The address in Ha Noi, Vietnam shown on our Contact page is a correspondence address only and cannot receive parcels. Our items are produced and dispatched by our fulfilment partners Printful, Printify and Cat Kiss Fish from facilities in the United States and China, so there is no single warehouse to return to.

When a return is required. A physical return is only ever requested in exceptional cases — for example where a parcel was mis-routed by the carrier and the fulfilment centre asks for it back. If that applies to your order we will email you first with (a) an RMA reference, (b) the exact return address of the fulfilment centre handling it, and (c) a prepaid label where we are at fault. Never send a parcel back without an RMA reference from us; unannounced returns cannot be traced to your order and cannot be refunded.

6. How to request a refund or replacement

  • Use the contact form on our Contact Us page and include your order number.
  • Attach clear photos if the item is damaged or misprinted.
  • We reply to every request within 1-2 business days.
  • Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card issuer.

7. Refunds on shipping fees

Shipping fees are refunded in full when the fault is ours (damaged, defective, wrong item, or a parcel confirmed lost in transit). Shipping fees are not refunded when an order is returned because of an incorrect address supplied at checkout.

8. Statutory rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country. If your local law gives you stronger protection than this policy, that law applies.

Contact us about a refund

Email us with your order number and a photo of the problem and we will take care of it.

MapleQuirk
Legal Seller / Website Operator: Trần Đức Khoa Nguyên — individual sole proprietor, trading as MapleQuirk
Representative: Trần Đức Khoa Nguyên
Business address: 404 TT HVQP A10, P. Nghia Do, Q. Cau Giay, TP. Ha Noi, Vietnam
Fulfilment partners: Printful, Printify and Cat Kiss Fish
Shipping origin: orders are printed and shipped from the United States and China
Email: [email protected]
Phone: +84 899391563
Support hours: Mon – Sat, 9AM – 5PM EST
Response time: within 1–2 business days