Buying from a small online store should never feel like a gamble. This page sets out, in plain language, exactly how you are protected when you shop with MapleQuirk — before, during and after your order.
The MapleQuirk guarantee
- Your item arrives as pictured, or we replace it free
- Damaged, defective or misprinted? Full refund or free replacement, your choice
- Parcel lost in transit? We reship at our cost or refund you in full
- Every payment is encrypted and processed by trusted providers — we never see your card number
- A real person answers every message within 1-2 business days
1. If your order arrives damaged or wrong
Send us a photo within 30 days of delivery along with your order number. Once we confirm the issue we replace the item free or refund you in full. You keep the faulty item — there is nothing to ship back and nothing to pay.
2. If your order never arrives
If tracking shows no movement for 10 business days domestically or 25 business days internationally, contact us. We open an investigation with the carrier straight away. If the parcel is confirmed lost, you get a free replacement or a full refund. You are never left out of pocket for a carrier’s mistake.
3. If the quality is not what you expected
Print quality is on us. Faded, cracked, off-centre or blurry printing is a defect and is covered in full. Small variations in fabric tone and print placement are normal in made-to-order printing and are not defects — but if you are unhappy, tell us and we will look at it case by case.
4. Your payment is protected
Checkout runs over an encrypted HTTPS connection and payments are handled by established, PCI-compliant providers. Your full card number never touches our servers. If you pay through a provider that offers its own buyer protection, that protection applies on top of everything on this page.
5. Your personal data is protected
We collect only what we need to make and ship your order. We never sell your data. Full details are in our Privacy Policy.
6. Honest product information
We tell you clearly that our items are printed to order, we publish production and delivery times up front, and we show shipping costs before you pay — $5.99 within the United States and $12.99 internationally. No surprise fees appear at the last step.
7. How to raise an issue
- Go to our Contact Us page and send us a message with your order number.
- Add photos if the item is damaged or misprinted.
- We reply within 1-2 business days.
- Approved refunds reach your original payment method within 5-10 business days.
If you are not satisfied with our first answer, say so and we will escalate it. We would much rather fix a problem than lose a customer.
8. Your legal rights
This guarantee is offered in addition to your rights under the consumer protection laws of your country. Where your local law gives you more protection than this page, that law applies.
Talk to a real person
If anything goes wrong with your order, contact us directly and a real person will answer.
MapleQuirk
Legal Seller / Website Operator: Trần Đức Khoa Nguyên — individual sole proprietor, trading as MapleQuirk
Representative: Trần Đức Khoa Nguyên
Business address: 404 TT HVQP A10, P. Nghia Do, Q. Cau Giay, TP. Ha Noi, Vietnam
Fulfilment partners: Printful, Printify and Cat Kiss Fish
Shipping origin: orders are printed and shipped from the United States and China
Email: support@maplequirk.com
Phone: +84 899391563
Support hours: Mon – Sat, 9AM – 5PM EST
Response time: within 1–2 business days