This policy explains what personal information MapleQuirk collects when you visit or buy from maplequirk.com, why we collect it, how we protect it, and the choices you have. We keep it in plain English on purpose.

1. Who we are

MapleQuirk operates the online store at maplequirk.com. We are the data controller for the information described here. Our contact details are on the Contact Us page.

2. Information we collect

Information you give us:

  • Name, email address, shipping address and phone number when you place an order
  • Account login details if you create an account
  • Order and product preferences, size and colour choices
  • Messages you send us through the contact form, email or reviews

Information collected automatically:

  • IP address, browser type, device type, operating system and language
  • Pages viewed, time on site, and the site you arrived from
  • Cookies and similar technologies (see section 6)

Payment information:

  • We do not see or store your full card number. Card and wallet payments are processed directly by our payment providers on their own secure systems. We receive only a confirmation of payment and the last few digits of the card.

3. Why we use your information

  • To take payment for and fulfil your order
  • To print, pack and ship your items and give you tracking
  • To send order confirmations, shipping notices and service messages
  • To answer your questions and handle refunds or replacements
  • To detect and prevent fraud and abuse
  • To improve our products, site and customer service
  • To send marketing emails, only if you have opted in

4. Legal bases for processing

Where the GDPR or similar law applies, we rely on: performance of a contract (to fulfil your order), legitimate interests (to run and secure our store and improve it), consent (for marketing emails and non-essential cookies), and legal obligation (tax and accounting records).

5. Who we share information with

We share only what is necessary, and only with:

  • Print and fulfilment partners, so your order can be produced and shipped
  • Shipping carriers, so your parcel can be delivered
  • Payment processors, to take payment securely
  • Email and analytics providers that help us run the store
  • Authorities, where we are legally required to do so

We never sell your personal information, and we never share it with advertisers for their own purposes.

6. Cookies

We use cookies to keep your cart working, remember you when you log in, and understand how the site is used. Essential cookies are needed for the store to function. Analytics and marketing cookies are optional and only set with your consent. You can clear or block cookies in your browser settings at any time, though some parts of the store may stop working correctly.

7. How long we keep your data

Order and transaction records are kept for as long as tax and accounting law requires. Account details are kept until you ask us to delete your account. Marketing contacts are kept until you unsubscribe. Support messages are kept for up to 24 months.

8. How we protect your data

The whole site runs over an encrypted HTTPS connection. Access to customer data is limited to the people who need it to do their job. Payment data is handled by PCI-compliant processors and never stored on our servers.

9. Your rights

Depending on where you live, you may have the right to:

  • Access a copy of the personal data we hold about you
  • Correct information that is wrong or out of date
  • Ask us to delete your data
  • Object to or restrict certain processing
  • Receive your data in a portable format
  • Withdraw consent at any time, including unsubscribing from emails

To exercise any of these, contact us through the Contact Us page. We respond within 30 days.

10. Children

Our store is not directed at children under 16 and we do not knowingly collect their data. If you believe a child has given us personal information, contact us and we will delete it.

11. International transfers

Our partners and servers may be located outside your country. Where data leaves your region we rely on appropriate safeguards such as standard contractual clauses.

12. Changes to this policy

If we change this policy we will update the date below and, for significant changes, tell you by email or a notice on the site.

13. How to contact us

Questions about this policy or your personal data? Reach us here and we will get back to you.

MapleQuirk
Legal Seller / Website Operator: Trần Đức Khoa Nguyên — individual sole proprietor, trading as MapleQuirk
Representative: Trần Đức Khoa Nguyên
Business address: 404 TT HVQP A10, P. Nghia Do, Q. Cau Giay, TP. Ha Noi, Vietnam
Fulfilment partners: Printful, Printify and Cat Kiss Fish
Shipping origin: orders are printed and shipped from the United States and China
Email: [email protected]
Phone: +84 899391563
Support hours: Mon – Sat, 9AM – 5PM EST
Response time: within 1–2 business days

Last updated: August 2026.